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Agents and kynectors will play an important role in facilitating enrollment for individuals and small businesses in health insurance plans and other affordability programs offered on kynect.

Recertification Information for Agents and kynectors

kynect recertification training for all assister types is required annually. The kynect recertification is an additional training packet and modules which acts as a supplement to the first trainings that were completed in order to participate with kynect. KOHBHIE (Kentucky Office of Health Benefit and Health Information Exchange) will also update the original modules and materials when federal guidelines have changed since the first open enrollment.

If any new assisters wish to participate with kynect, they are required to complete the first set of kynect training modules along with the exam as a prerequisite, and then complete the supplemental kynect recertification packet. There is no exam for the kynect recertification training.

KOHBHIE Training Portal                                       

Additional resources for creating an account on kynect:

Agent Onboarding Frequently Asked Questions

Agent Instructions for Onboarding

How to Install Symantec VIP Access  

Kentucky Online Gateway Quick Reference Guide     

Additional resources for Agents and kynectors

kynect SSP Guide for Agents kynectors and CACs V8 (2).pdfkynect SSP Guide for Agents kynectors and CACs V8 (2).pdf

Case disposition in SSP.pdfCase disposition in SSP.pdf

Please email additional questions to KHBE kynector Program.