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​2020 Assister Certification Training

The training is hosted by the Marketplace Learning Management System (MLMS); the online web-based training platform for assisters  providing application and enrollment assistance to consumers in federally facilitated marketplaces, including state partnership marketplaces and certain state based marketplaces using the federal platform. The training can be accessed by registering as a new user or logging in as an existing user through the CMS Enterprise Portal

Training presentations and additional resources - frequently asked questions, quick reference guides, etc.

For additional assistance with MLMS assister training, please submit any questions to the MLMS Help Desk.

For assistance with Certified Application Counselor (CAC) program questions, submit inquiries to CAC Questions

For Assistance with Navigator program questions, submit inquiries to your CMS project officer.

Assister Step-by-Step year 2020 FFM Training Instructions

Agent Step-by-Step year 2020 FFM Training Instructions


State Certification Requirements

For an overview of the Assister Toolkit and other guidance for Open Enrollment 2020:Open Enrollment 2020 Webinar
For system training on using the benefind/Self-Service Portal for Medicaid applications:SSP/benefind Webinar
For information about the rules and requirements concerning handling of sensitive and protected user data:Privacy and Security Training
For information on the Kentucky Integrated Health Insurance Premium Payment (KI-HIPP)program:KI-HIPP Policy Webinar