kynector Training Materials

​Plan Year 2021 kynector Certification Training

The training is hosted by the Marketplace Learning Management System (MLMS); the online web-based training platform for kynectors providing application and enrollment assistance to consumers in federally facilitated marketplaces, including state partnership marketplaces and certain state-based marketplaces using the federal platform. The training can be accessed by registering as a new user or logging in as an existing user through the CMS Enterprise Portal.

For additional training presentations and resources, please visit the CMS Training Materials Site.

For additional assistance with MLMS assister training, please email any questions to the MLMS Help Desk.

For assistance with Certified Application Counselor (CAC) program questions, email inquiries to CAC Questions.

For Assistance with Navigator program questions, submit inquiries to your CMS project officer.

• Assister Step-by-Step Plan Year 2021 FFM Training Instructions
  
• Agent Step-by-Step Plan Year 2021 FFM Training Instructions
  

​State Certification Training

KHBE, in partnership with the state Personnel Cabinet, has moved all training required for State Certification for Application Assisters to the My Purpose Learning Management System (LMS).

My Purpose/LMS Resources

The links below provide valuable information and instructions on the onboarding process for new Application Assisters and the My Purpose LMS.

kynect SSP Documents

• kynect benefits Documentation
  

Additional Onboarding Documents

• Onboarding Process Flow
• KOG Account Creation QRG
• KHBE Role Management
• KHBE Training Curriculum
  
• Locating your Assister ID
  
• Privacy and Security Handbook
  

General Resources

• KY Assister Consent Form Appendix B
  
• KY Assister Consent Form Appendix B (Spanish)
  
• Assister Association Protocol
• Assister Association Emergency Fax
  
• How to Change your MCO and MCO Change Letter
  

Job Aids

• MAGI Medicaid Operation Manual
  
• Countable & Non-Countable Income for MAGI Medicaid
• 2021 FPL Medicaid QHP Chart
  
• Identity Proofing
  
• Helpful Information for an Application
  
• When to File as a Head of Household
• KI-HIPP Application Job Aid
  
• KI-HIPP Policy Changes
  
• HUD Housing List
  

Quick Reference Guides

• Household Determinations for MAGI Medicaid
  
• Understanding Immigration and Eligibility QRG
  
• Kentucky's Glossary for Agents and kynectors
  
• Helpful Resources