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2019 Assister Certification Training for the FFM is now available

The training is hosted by the Marketplace Learning Management System (MLMS); the online web-based training platform for assisters providing application and enrollment assistance to consumers in federally-facilitated marketplaces, including state partnership marketplaces and certain state-based marketplaces using the federal platform. The training can be accessed by registering as a new user or logging in as an existing user through the CMS Enterprise Portal 

Training presentations and additional resources (frequently asked questions, quick reference guides, etc.

For additional assistance with MLMS assister training, please submit inquiries to the MSMS Help Desk.

For assistance with CAC program questions, submit inquiries to CAC Questions.

For assistance with Navigator program questions, submit inquiries to your CMS project officer. 


CAC Step-by-Step Plan year 2019 FFM Training Instructions

IPA Step-by-Step Plan Year 2019 FFM Training Instructions


State Certification Requirements 

Self-Service Portal Webinar

Kentucky HEALTH Training


General Resources

For information on 2018 1095-A Forms visit

2019 Agent Welcome Letter

Help On Demand Guide For Agents and Brokers

2019 Assister Welcome Letter

Navigator Resource Guide

2019 Assister FAQ

KHBE Assister Training Resource Guide

Kentucky HEALTH Quick Facts

How to change your Managed Care Organization and MCO Change letter

2017 Periodic Data Matching FAQs

Assister Association Protocol

Assister Association Emergency Fax

KY assister consent form Appendix b

Regional Forum Presentation

Helpful Information on How to Print your FFM Certificate

MOVEIT Instructions

Kentucky HEALTH Refresher PowerPoint

Assister Training Guide


Job Aid

Medicaid Additional Information (English).pdfMedicaid Additional Information (English).pdf

Medicaid Additional Information (Spanish).pdfMedicaid Additional Information (Spanish).pdf

Benefind Screen Changes

Countable and Non-Countable income for MAGI Medicaid

Using the Agent and Assister Search Tool

Identity Proofing

Helpful Information for an Application

Lawful Permanent Residents and Applicants for Adjustment

Non-Citizen Documentation

When to File as Head of Household

Alimony Paid

Basic Wage Stub with Overtime

My Rewards Account Overview

How to Submit Course to Kentucky HEALTH


Quick Reference Guides

Citizen Connect Resource Guide

KOG QRG for Assisters

Household Determinations for MAGI Medicaid

Interview Guide

Privacy and Security Guide

Kentucky Online Gateway Account Creation Guide

SharePoint Resource Guide

Understanding Immigration and Eligibility Quick Reference Guide

Kentucky's Glossary for Agents and Assisters

Helpful Resources

Chronically Homeless Tip Sheet

Medically Frail Self Attestation Tip Sheet

2019 QHP and Medicaid Charts

Cost Sharing FAQs Power Point Presentation